Privacy Policy

PRIVACY NOTICE

Effective Date: 02-26-2026

This Privacy Notice describes how Luxury Loos Rental To Go (“Company,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards information obtained from clients, website visitors, vendors, and other individuals who interact with us.

By using our website, submitting an inquiry, signing an agreement, or using our services, you consent to the practices described below.

1. INFORMATION WE COLLECT

We may collect the following categories of information:

1.1 Personal Information

• Name

• Business name

• Email address

• Phone number

• Billing address

• Event address

• Payment information (processed through secure third-party providers)

1.2 Transaction Information

• Rental history

• Service requests

• Payment status

• Contract documents

1.3 Technical Information (Website Users)

• IP address

• Browser type

• Device information

• Cookies and usage data

• Website interaction analytics

1.4 Communications

• Emails

• Call recordings (if applicable)

• Messages submitted through forms

• Customer service interactions

2. HOW WE USE INFORMATION

We use the collected information to:

• Process rental reservations

• Deliver and service equipment

• Communicate about bookings

• Process payments

• Improve customer service

• Respond to inquiries

• Comply with legal obligations

• Protect against fraud and unauthorized use

• Enforce contracts and Terms & Conditions

We do not sell personal information.

3. PAYMENT INFORMATION

Payment information is processed by secure third-party payment processors.

The Company does not store full credit card numbers on its servers.

By submitting payment information, you authorize the Company and its payment processors to process transactions related to services provided.

4. COOKIES & TRACKING TECHNOLOGIES

Our website may use:

• Cookies

• Analytics tools (e.g., Google Analytics)

• Tracking pixels

These tools help us:

• Understand website traffic

• Improve marketing performance

• Enhance user experience

Users may disable cookies through browser settings, but some website features may not function properly.

5. SHARING OF INFORMATION

We may share information with:

• Payment processors

• Delivery partners

• Service contractors

• Insurance providers (if required)

• Legal authorities when required by law

• Advisors (legal, accounting, financial)

We do not share information for third-party marketing.

6. DATA SECURITY

We implement commercially reasonable administrative, technical, and physical safeguards to protect personal information.

However, no data transmission over the internet can be guaranteed 100% secure. By using our services, you acknowledge this inherent risk.

7. DATA RETENTION

We retain information:

• As long as necessary to fulfill service obligations

• As required by law

• For record-keeping, tax, and contractual purposes

• To resolve disputes and enforce agreements

8. YOUR RIGHTS

Depending on applicable laws, you may have the right to:

• Request access to personal data

• Request correction of inaccurate data

• Request deletion (subject to legal obligations)

• Opt out of marketing communications

Requests may be submitted in writing to the contact information below.

9. CHILDREN’S INFORMATION

Our services are not directed to children under 13.

We do not knowingly collect personal information from minors.

10. THIRD-PARTY LINKS

Our website may contain links to third-party websites.

We are not responsible for the privacy practices of those sites.

11. CHANGES TO THIS NOTICE

We reserve the right to update this Privacy Notice at any time.

Changes will be effective upon posting to our website.

Continued use of our services after changes are posted constitutes acceptance of the updated policy.